TQM, customer satisfaction is always the first
priority. By definition, customers include both
internal and external parties, that is, individuals,
corporations and colleagues who are in need of
services or information. Shui On conducts regular
customer surveys to gauge customers opinions
on our products and services to identify areas
for further improvement.
believe that it is only through total involvement
of all staff that "Total Quality can
be achieved. Our employees embrace the same belief
and goal to seek improvement and provide quality
products and services.
On conducts regular employee opinion surveys to
give directions for in-house improvement. Senior
managers also keep contact with frontline staff
by frequent site visits. Inter-departmental working
committees and management conferences are organized
to increase communication within each subsidiary
company. We also design Service and Quality Excellence
Awards to recognize staff and project teams who
display outstanding performance in providing quality
services every year.
improvement and the search for quality are constantly
inter-linked. Shui On continually reviews operation
systems and procedures to enhance efficiency.
Our staff members, ranging from senior management
to frontline staff, are committed to improving
themselves and their work.
put heavy emphasis on enhancing leadership skills
and improvement in all levels through training,
strengthening knowledge, capabilities and skills
of our staff.